Mitsudell Solutions Service & Support
On Site Calibration
- Yearly Calibration ensure the equipment is operating at its highest level of performance.
- Our Technicians will help protect your equipment investment and control repair costs.
- Calibration maintenance includes testing, measurement, adjustment and suggested part replacement specially to prevent down-time from occurring.
Corrective Maintenance
- We provides professional and efficient service administered by our trained technicians.
- We strive to restore your equipment to its operational condition as efficiently as possible to cut costs that may accrue during equipment down-time.
- Maintenance is performed by our trained technicians to identify, isolate and resolve issues through on-site visits, depot repair or phone support.
Installation
- All installations completed by fully-trained technicians.
- Our Technicians are on-site for the installation process to ensure your Dynisco equipment is installed and set up properly.
- Basic training provided on your new Dynisco equipment by our service technicians.
Depot Repair & Calibration
- Let our highly trained team of technicians diagnose and repair your Dynisco equipment.
- Reduce your on-site service costs without sacrificing Dynisco technical expertise.
- Lower equipment maintenance costs without sacrificing quality through our depot-based repair services.
Warranty
- No charge to customer.
- May be on site or depot repair.
- Any parts replaced will be returned to Dynisco for evaluation and determination for warranty.
The Mitsudell Difference
What Is Inspection?
Inspection is the checking of machine accuracy using specific reference instrument and does not include accuracy adjustment service.
What Is Calibration?
Calibration is the verification of machine accuracy by certified individual or business entity with calibrated reference instruments
What Is The Difference Between Calibration by Mitsudell and third party?
Third party is only able to assess machine accuracy but unable to adjust and make it better. On the other hand, Mitsudell can provide accuracy adjustment and maintenance service during calibration. We can maintain your equipment in optimum state or even recover from bad condition.
Service Contract Offering
Under our service contract agreement offerings, an authorized service technicians perform the calibrations and maintenance needed to keep your Dynisco polymer test equipment running at peak performance. The service contracts also provide important Calibration certificates verifying the unit’s compliance to the applicable ASTM or ISO standard
Value Of Service Contract
Service Contract Type
| Without Contract | Premier | Golden | |
| Calibration | Charges Applies / Job | Once A Year | Once A Year |
| PM | Charges Applies / Job | Twice A Year | Twice A Year |
| Engineering Charges (On-Site Visit) | Charges Applies / Job | Charges Applies / Job | Unlimited |
| Spare Part Discount | No | 10% | 10% |
| Mitsudell Priority Service | No | Yes | Yes |
| Respond Time (On-Site Visit) | Subject to Technician’s Schedule Availability | 48 Hours Within Malaysia 72 Hours Out From Malaysia |
48 Hours Within Malaysia 72 Hours Out From Malaysia |
| Calls & Phone Support | Unlimited | Unlimited | Unlimited |