Mitsudell S/B Quality Policy
We are committed to comply with ISO 9001:2015 standards and satisfy all applicable requirements to continuously improve the effectiveness of the Quality Management System.
Therefore, we aimed to continuously achieve and exceed our customer’s and applicable interested parties needs and expectation by providing our customers:
- Good Quality Products
- Competitive Pricing
- On-Time Delivery
Our objective is to achieve:
- Monthly incoming lot reject <2 Lot(s) by conduct the outgoing inspection before delivery and conducting supplier or Sub. Con. If necessary.
- Yearly customer satisfaction average >3 points by fulfilling customer requirements and fast responses to customers enquiries.
- Monthly customer complaint <3 cases by conducting outgoing shipment inspection before delivery and keep record of customer complaint for product history purpose.
- Monthly customer deliver performance >80% by closely monitor the supplier and Sub. Con. performance
View/Download Our Quality Policy Here
ISO 9001:2015 Accreditation
Mitsudell Sdn Bhd is certified as an ISO 9001:2015 compliant company.
Obtaining ISO 9001:2015 show that Mitsudell Sdn Bhd are following the quality management principle of EQAIMS
The results of using ISO 9001:2015 is on-time delivery, competitive prices, and good quality products.
Achieving ISO 9001:2015 certification clearly shows that Mitsudell Sdn Bhd is committed to supporting our customers with quality products and services.